Frequently Asked Questions
How to Make a Booking?
Go to our home page and fill up the booking form and click “choose a vehicle”.
Select the vehicle that you would like to book for your trip and click “Enter contact details”.
You are advice to sign up an account with our website. (You can choose to sign in with your social account)
Please fill you your contact details.
For flight arrival please provide your flight number.
And click “booking summary” for next step.
Please confirm the booking summary.
You can use your voucher code here to get discount for your trip.
Click “book now” to proceed payment.
Please select for your payment method.
Booking only confirmed when payment successful.Â
Booking
You will received an email after placing a successful booking.
Or you can simply  click “Sign In” and got to “My Account” under “Orders” section you can view your booking history.Â
We advice 3 days before your departure date.
Our system are allow for you to make booking 24hours before your departure time.Â
Each vehicle will have different passenger capacity, please follow the vehicle capacity when you book our car.Â
Please refer to our booking policy here
For trip crossing border between Malaysia & Singapore, passenger are require to bring your passport and visa for immigration clearance.
Helpful Answers for Frequently Asked Questions
Frequently Asked Questions answers common customer questions before booking Local Transfers, airport pickup, Malaysia-origin Singapore routes or Singapore checkpoint handover arrangements with SGMY.TAXI. Use it to check booking details, pricing guidance, vehicle fit and what information to send before travelling.
Browse Questions by Topic
These grouped answers make it easier to compare booking steps, price guidance, airport planning and vehicle fit before you contact the team.
Booking and Quotes
What to send before the team confirms your trip.
What details should I send for a quote?
Send your pickup point, destination, date, time, passenger count, luggage details and any special stops so the team can guide the right service and confirm the route flow.
When is my booking considered confirmed?
Your booking is confirmed after the route details, timing, vehicle plan and final quote are agreed on WhatsApp with the SGMY.TAXI team.
Rates and Payment
How to read the public rate pages and confirm the final quote.
Are the website prices final?
The published rates are planning guides. Final pricing depends on the confirmed route, Waiting Time, vehicle type, luggage requirements and any Extra Stops.
Which rates page should I check first?
Start with the rate page that matches your pickup region: Singapore, Johor Bahru or Kuala Lumpur. That makes it easier to compare the right currency and route examples.
Airport and Route Planning
Useful if your trip involves airport pickup or the Malaysia-Singapore corridor.
How are Singapore to Malaysia trips arranged?
Trips that start in Singapore are arranged with Singapore-side pickup first, followed by checkpoint handover timing and Malaysia-side onward vehicle coordination before the journey begins.
Do you handle Malaysia-origin Singapore routes?
Yes. For Malaysia-origin trips to Singapore, the team can advise the suitable direct cross-border charter arrangement where permitted, including Bas Persiaran and ASEAN PSVP operations where applicable.
Vehicles and Luggage
Choosing the right vehicle size and special travel needs.
How do I choose the right vehicle size?
Share the number of passengers, luggage size and any bulky items. The team can then suggest a sedan, MPV, van, Hiace, coach or another suitable option.
Can I request child seats or extra luggage space?
Yes. Mention child seats, wheelchairs, golf bags, strollers or oversized luggage early so the right vehicle setup can be checked before confirmation.
Continue with the page that matches your route, rates or contact step.
